Install and Setup OpenVPN Connect

1. Install OpenVPN Connect by clicking here or searching for OpenVPN Connect in the App Store.
2. Visit our Network page at https://ironsocket.com/network#ovpn
3. Select the OpenVPN server location you wish to connect to and Click Get Profile

4. Click Download Now and Download on the pop-up to confirm.

5. Now Safari will show an arrow icon next to the address bar indicating that you downloaded a file. Click the arrow icon and tap the file you've just downloaded

6. Tap the share icon on the top-right to open the file

7. Select OpenVPN

8. Click ADD to import the new profile.

9. Enter your VPN Username and Password and click the Save slider if you wish to save your Username and Password. You can find your login credentials on your VPN Login Details page.
   Note: Your VPN login credentials are not the same as your IronSocket website login details.

10. To import more profiles, go back to Network page and repeat these steps
11. Click on the Connection slider to start the connection

12. When you have successfully connected, the Status will change from Disconnected to Connected and you will see your connection details.

13. To disconnect, simply slide the Connection switch to the left.

Troubleshooting

I am getting the message 'Authentication Failed' when trying to connect
Be sure to check that your account is still active. If it is, note that your VPN Username and Password is different than your IronSocket Website credentials. You can locate your VPN Username and Password on your VPN Login Details page.

After connecting I am unable to browse and I get disconnected after 1-2 minutes
Some routers and ISPs use abnormal UDP Network Address Translation (NAT) configurations which can result in your outgoing data jumping between different outgoing ports. This sort of connection is not supported by OpenVPN. Try switching to TCP to see if this resolves your connectivity issues. See how to do this below.

How do I switch between TCP and UDP protocols?
All of our .ovpn configuration files include both UDP and TCP connection information. By default UDP typically is used first as it appears first in the list of connection settings.

If you are using the OpenVPN Connect application you can simply adjust the settings to force the connection to use UDP or TCP. On Windows and Mac OSX this is an option in the Right-click / Control-click menu on the taskbar / menu bar icon. On iOS, in the general "Settings" area OpenVPN Connect can be selected and configured. On Android, the Preferences option can be selected by pressing the menu button within the OpenVPN Connect app.

If you are using OpenVPN Community or Tunnelblick you can edit the .ovpn file directly with a text editor and comment out the remote UDP or TCP lines. These lines appear at the bottom of the file and start with the word 'remote' and end with 'udp' or 'tcp'. To comment out a line just add a semi-colon ';' at the start of the line. For example change "remote uk-lon-1.isvpn.net 53 udp" to ";remote uk-lon-1.usvpn.net 53 udp". Save the file and re-import it into your application.