Connect in 2 easy steps with IronSocket EasyVPNConnect

1. Download and run the IronSocket EasyVPNConnect Installer.
2. Follow the installation instructions and once completed, run EasyVPNConnect

1. On the VPN tab of EasyVPNConnect, enter your VPN credentials. You can find your credentials in the member's area here.
2. Select the region you would like to connect to and click Connect.

EasyVPNConnect User Guide

• IronSocket EasyVPNConnect was built to be simple and easy to use. There are however a number of advanced features and settings that you may be interested in. For more details, please refer to our User's Guide.

Setup OpenVPN Community

1. Download the latest stable community version of OpenVPN client (Windows Installer) at http://openvpn.net/index.php/open-source/downloads.html.
2. Open the folder where installer is downloaded and double-click the openvpn-install-<version>.exe file to begin installation.
3. You may encounter a Security Warning screen: "Do you want to allow the following program to make changes to this computer?" If you see the Security Warning screen, click Yes to run the software.
4. The Setup Wizard prompt will appear. Click Next to continue.
5. The OpenVPN license agreement and terms appear. Click I Agree to continue.
6. The component selection dialog appears. Leave all components checked with their default settings and click Next.
7. Select your destination folder and click Install. Note the Destination Folder location during install (usually C:\Program Files\OpenVPN)
8. When the installation is complete, click Next.
9. The wizard will notify you of the completion of the installation and prompt you to click Finish.

1. Visit our Network page at https://ironsocket.com/network#ovpn.
2. Select the OpenVPN server location you wish to connect to and click Get Profile

3. Select the encryption level you would like to use and click Download to download your .ovpn.

4. Open the folder (usually the Downloads folder) where you have downloaded the profiles and then copy them to C:\Program Files\OpenVPN\config folder.
   
   Notes:
   • If you get a pop-up message that says "You'll need to provide administrator permission to copy to this folder", click Continue.
   • Another option to enable profiles is to import profile one by one using the OpenVPN app. Click the OpenVPN icon on the system tray and click Import file.

Connect to OpenVPN

1. To connect, find the OpenVPN GUI icon on your desktop and double-click it to launch OpenVPN. Note: If you get a pop-up window asking if you want to allow the program to make changes to your computer, click YES.


2. In the system tray, right click on the OpenVPN GUI icon.
Note: When you cannot find the icon on the system tray after starting OpenVPN GUI, check for hidden icons. Click the link below for how to view hidden systray icons: http://www.computerhope.com/issues/ch000734.htm.


3. Find the site to connect to from the menu, and choose Connect from the site's submenu.

4. Enter your VPN username and password when prompted and click OK. If you wish to save your VPN password, check the box next to Save password.

5. The OpenVPN GUI icon in the tray will turn green once the secure connection is established.

Disconnect from OpenVPN

1. Click the OpenVPN icon on the system tray to open the menu.
2. Select the active connection (the one with a check mark) and then click Disconnect?

Troubleshooting

OpenVPN Connect stops working and the client shows 'No VPN Servers found'
If this happens, it could be because the OpenVPN Access Client service stopped. Try this as a fix:

1. Go to Control Panel > System and Security > Administrative Tools
2. Click Services
3. Scroll down and look for OpenVPN Access Client
4. If the Status column does not show Started, right-click OpenVPN Access Client and select Start
5. Try connecting again. You may need to restart your OpenVPN Connect application.

OpenVPN Connect shows 'The connection to ab-xyz-1.isvpn.net has been disconnected' when trying to connect.
Check and make sure the OpenVPN AS (OAS) TAP adapter is enabled.

1. Go to Control Panel > Network and Internet > Network and Internet Sharing Center
2. Click Change adapter settings on the left side.
3. Look for an adapter with TAP-Win32 Adapter OAS or TAP Adapter OAS NDIS6.0 under it's name and make sure it is enabled. When it is disabled, you will see 'Disabled' under the name.
4. To enable, right-click the adapter and select Enable

I am getting the message 'Authentication Failed' when trying to connect
Be sure to check that your account is still active. If it is, note that your VPN Username and Password is different than your IronSocket Website credentials. You can locate your VPN Username and Password on your VPN Login Details page.

After connecting I am unable to browse and I get disconnected after 1-2 minutes
Some routers and ISPs use abnormal UDP Network Address Translation (NAT) configurations which can result in your outgoing data jumping between different outgoing ports. This sort of connection is not supported by OpenVPN. Try switching to TCP to see if this resolves your connectivity issues. See how to do this below.

How do I switch between TCP and UDP protocols?
All of our .ovpn configuration files include both UDP and TCP connection information. By default UDP typically is used first as it appears first in the list of connection settings.

If you are using the OpenVPN Connect application you can simply adjust the settings to force the connection to use UDP or TCP. On Windows and Mac OSX this is an option in the Right-click / Control-click menu on the taskbar / menu bar icon. On iOS, in the general "Settings" area OpenVPN Connect can be selected and configured. On Android, the Preferences option can be selected by pressing the menu button within the OpenVPN Connect app.

If you are using OpenVPN Community or Tunnelblick you can edit the .ovpn file directly with a text editor and comment out the remote UDP or TCP lines. These lines appear at the bottom of the file and start with the word 'remote' and end with 'udp' or 'tcp'. To comment out a line just add a semi-colon ';' at the start of the line. For example change "remote uk-lon-1.isvpn.net 53 udp" to ";remote uk-lon-1.usvpn.net 53 udp". Save the file and re-import it into your application.