Download and Install the OpenVPN Connect Client
- Download the OpenVPN Connect installer here: Windows OpenVPN Connect Client
- Open the file you've just downloaded and click Run to start the installation. As soon as it is installed, you will see the OpenVPN Connect icon on your desktop.
- To start OpenVPN Connect, double-click the icon on your desktop. If you get a window saying 'Do you want to allow the following program... to make changes to this computer?', click Yes
- When OpenVPN Connect client has started, you will see the icon on your system tray.
When you reboot your computer, OpenVPN Connect may not start automatically and you won't see the icon on the system tray. Click the OpenVPN Connect icon on the desktop to start the client.
Download and Import OpenVPN Configuration Profiles
Connect to OpenVPN
- Visit our Network page at https://ironsocket.com/network#ovpn
- Select the OpenVPN server location you wish to connect to and Click Get Profile
- Select the encryption level you would like to use and click Download to download your .ovpn profile.
- Click the OpenVPN Connect icon in the system tray to open the OpenVPN menu
- Click Import and then select From local file...
- Browse to the folder where the .ovpn configuration profile was downloaded. Select the config file that you'd like to use and then click Open
- After a successful import, you will see a bubble message like the one below.
- Repeat these steps to import additional profiles.
- You can find the VPN profiles you've already imported when you click the icon
Disconnect from OpenVPN
- Click the OpenVPN Connect icon on the system tray to open the OpenVPN menu, select the VPN profile you wish to use and then click Connect...
- If you get an OpenVPN Warning to allow VPN connection, click Yes
- Enter your VPN Username and Password and click Connect. You can find your login credentials on your VPN Login Details page.
Note: Your VPN login credentials are not the same as your IronSocket website login details.
- When you have successfully connected, you will see a bubble message like 'The connection to uk-lon-1.isvpn.net has been established'
- Click the OpenVPN icon on the system tray to open the OpenVPN menu, then click for example Disconnect from uk-lon-1.isvpn.net
OpenVPN Connect stops working and the client shows 'No VPN Servers found'
If this happens, it could be because the OpenVPN Access Client service stopped. Try this as a fix:
OpenVPN Connect shows 'The connection to ab-xyz-1.isvpn.net has been disconnected' when trying to connect.
- Go to Control Panel > System and Security > Administrative Tools
- Click Services
- Scroll down and look for OpenVPN Access Client
- If the Status column does not show Started, right-click OpenVPN Access Client and select Start
- Try connecting again. You may need to restart your OpenVPN Connect application.
Check and make sure the OpenVPN AS (OAS) TAP adapter is enabled.
I am getting the message 'Authentication Failed' when trying to connect
Be sure to check that your account is still active. If it is, note that your VPN Username and Password is different than your IronSocket Website credentials. You can locate your VPN Username and Password on your VPN Login Details page.
After connecting I am unable to browse and I get disconnected after 1-2 minutes
- Go to Control Panel > Network and Internet > Network and Internet Sharing Center
- Click Change adapter settings on the left side.
- Look for an adapter with TAP-Win32 Adapter OAS or TAP Adapter OAS NDIS6.0 under it's name and make sure it is enabled. When it is disabled, you will see 'Disabled' under the name.
- To enable, right-click the adapter and select Enable
Some routers and ISPs use abnormal UDP Network Address Translation (NAT) configurations which can result in your outgoing data jumping between different outgoing ports. This sort of connection is not supported by OpenVPN. Try switching to TCP to see if this resolves your connectivity issues. See how to do this below.
How do I switch between TCP and UDP protocols?
All of our .ovpn configuration files include both UDP and TCP connection information. By default UDP typically is used first as it appears first in the list of connection settings.
If you are using the OpenVPN Connect application you can simply adjust the settings to force the connection to use UDP or TCP. On Windows and Mac OSX this is an option in the Right-click / Control-click menu on the taskbar / menu bar icon. On iOS, in the general "Settings" area OpenVPN Connect can be selected and configured. On Android, the Preferences option can be selected by pressing the menu button within the OpenVPN Connect app.
If you are using OpenVPN Community or Tunnelblick you can edit the .ovpn file directly with a text editor and comment out the remote UDP or TCP lines. These lines appear at the bottom of the file and start with the word 'remote' and end with 'udp' or 'tcp'. To comment out a line just add a semi-colon ';' at the start of the line. For example change "remote uk-lon-1.isvpn.net 53 udp" to ";remote uk-lon-1.usvpn.net 53 udp". Save the file and re-import it into your application.