Connect in 3 easy steps with IronSocket EasyVPNConnect
Step 1 – Download and Install EasyVPNConnect
- Download and run the IronSocket EasyVPNConnect Installer.
- Follow the installation instructions and once completed, run EasyVPNConnect
Step 2 – Switch to the L2TP protocol
- Click on the gear icon in the menu bar across the top of the application
- Under Settings on the left menu, click on VPN Settings
- Select L2TP from the VPN Protocol drop-down list and click SAVE ALL
Step 3 – Enter your VPN credentials and you're ready to go
- On the VPN tab of EasyVPNConnect, enter your VPN credentials. You can find your credentials in the member's area here.
- Select the region you would like to connect to and click Connect.
EasyVPNConnect User Guide
- IronSocket EasyVPNConnect was built to be simple and easy to use. There are however a number of advanced features and settings that you may be interested in. For more details, please refer to our User's Guide.
I am getting error code 691 or "Authentication Failed" message: Access was denied because the username and/or password was invalid on the domain.
To resolve this issue: Check your Username and Password
I am getting error code 809 or "The VPN server did not respond" message: The network connection between your computer and the VPN server could not be established because the remote server is not responding.
- By default, your VPN username is not the same as the email address you have registered on IronSocket.com. Check your VPN credentials here.
- Passwords are case sensitive. Make sure you do not have the CAPS LOCK key on.
- If you are using L2TP, make sure you have entered the correct preshared key for authentication. Check the guide for setting up L2TP VPN on your operating system for how to set this preshared key.
This error usually comes when some firewall or router between client and server is blocking the ports used by VPN tunnel.
- PPTP port (TCP port 1723) is blocked by a firewall/router.
- L2TP port (UDP port 500, UDP port 4500) is blocked by a firewall/router.
Please contact your Administrator or your service provider to determine which device may be causing the problem.
If you have access to your router, also make sure PPTP-passthrough and L2TP-passthrough are enabled.
If you are still unable to connect, try using OpenVPN. OpenVPN does not require passthrough settings on router.