Connect in 3 easy steps with IronSocket EasyVPNConnect

1. Download and run the IronSocket EasyVPNConnect Installer.
2. Follow the installation instructions and once completed, run EasyVPNConnect

1. Click on the gear icon in the menu bar across the top of the application

2. Under Settings on the left menu, click on VPN Settings
3. Select L2TP from the VPN Protocol drop-down list and click SAVE ALL

1. On the VPN tab of EasyVPNConnect, enter your VPN credentials. You can find your credentials in the member's area here.
2. Select the region you would like to connect to and click Connect.

EasyVPNConnect User Guide

• IronSocket EasyVPNConnect was built to be simple and easy to use. There are however a number of advanced features and settings that you may be interested in. For more details, please refer to our User's Guide.

Setting up L2TP

1. Open the Windows Vista Control Panel.
2. Go to the Network Connections item in Control Panel. A list of existing dial-up and LAN connections will appear.
3. Go to the "Network and Sharing Centre"
4. Choose the 'Create a new connection' item from the file menu.
5. First click Next to begin the wizard, then choose the 'Connect to the network at my workplace' item from the list and click Next.
6. On the Network Connection page of the wizard, choose the 'Virtual Private Network connection' option and click Next.
7. Enter a name for the new VPN connection in the 'Company Name' field and click Next. The name chosen need not match the name of an actual business.
8. The default option, 'Automatically dial this initial connection' can be used if the VPN connection will always be initiated when the computer is not already connected to the Internet. Otherwise, choose the 'Do not dial the initial connection' option. This option requires that the public Internet connection be established first, before this new VPN connection will be initiated.
9. Enter the address of the VPN server you want to connect to, and click Next. You can find a list of VPN server addresses on our Network Details page.
10. Click Finish to complete the wizard. The new VPN connection information has been saved.
11. Go to Start -> Connect To. Once launched, right click the vpn profile and left click 'properties'.
12. In the properties window, under the 'Networking' tab change the setting 'Type of VPN' to 'L2TP IPSec VPN'.
13. In the same properties window, under the 'Security' tab click 'Advanced Settings'
14. Set the pre-share key for IPSec in the 'IPSec Settings' window to "ironsocket" without quotes.
15. Click OK to save and close the properties window.

Notes:

1. To connect to L2TP VPN, double-click the newly created connection. Enter your VPN login name and password and click Connect.
2. To disconnect from the VPN, right click the VPN connection and select 'Disconnect'.

Troubleshooting

I am getting error code 691 or "Authentication Failed" message: Access was denied because the username and/or password was invalid on the domain.
To resolve this issue: Check your Username and Password

• By default, your VPN username is not the same as the email address you have registered on IronSocket.com. Check your VPN credentials here.
• Passwords are case sensitive. Make sure you do not have the CAPS LOCK key on.
• If you are using L2TP, make sure you have entered the correct preshared key for authentication. Check the guide for setting up L2TP VPN on your operating system for how to set this preshared key.

I am getting error code 809 or "The VPN server did not respond" message: The network connection between your computer and the VPN server could not be established because the remote server is not responding.
This error usually comes when some firewall or router between client and server is blocking the ports used by VPN tunnel.

1. PPTP port (TCP port 1723) is blocked by a firewall/router.
2. L2TP port (UDP port 500, UDP port 4500) is blocked by a firewall/router.

Please contact your Administrator or your service provider to determine which device may be causing the problem.

If you have access to your router, also make sure PPTP-passthrough and L2TP-passthrough are enabled.

If you are still unable to connect, try using OpenVPN. OpenVPN does not require passthrough settings on router.