Setting up PPTP

1. Click Start and open the Windows Control Panel.
2. Click 'Network and Internet Connections'.
3. A list of tasks will appear, click on 'Create a connection to the network at your workplace'. A new window will appear titled 'New Connection Wizard'.
4. In this new window select 'Virtual Private Network connection' and click Next.
5. In the box titled Company Name, enter in a name for your new VPN connection. This can be anything you wish. Click Next once done.
6. In the text box, enter in the address of the VPN server you wish to connect to. A full list of VPN server addresses is available on our Network Details page. Then click Next.
7. Click Finish to create the new VPN connection.
8. To view the new connection and connect to it, click 'Network Connections' from the control panel window.
9. Right click on your newly created connection and select 'Connect'.
10. Enter VPN login/username and password. Once entered click Connect.
11. Once it has connected you can safely close the Network Connections window.
12. To disconnect from the VPN, right click the network icon in your system tray and select 'Disconnect'.
13. If you experience connection difficulties such as connection drops, unable to connect, or Error 619; please install our MTU Fix.

Troubleshooting

I am getting error code 691 or "Authentication Failed" message: Access was denied because the username and/or password was invalid on the domain.
To resolve this issue: Check your Username and Password

• By default, your VPN username is not the same as the email address you have registered on IronSocket.com. Check your VPN credentials here.
• Passwords are case sensitive. Make sure you do not have the CAPS LOCK key on.
• If you are using L2TP, make sure you have entered the correct preshared key for authentication. Check the guide for setting up L2TP VPN on your operating system for how to set this preshared key.

I am getting error code 809 or "The VPN server did not respond" message: The network connection between your computer and the VPN server could not be established because the remote server is not responding.
This error usually comes when some firewall or router between client and server is blocking the ports used by VPN tunnel.

1. PPTP port (TCP port 1723) is blocked by a firewall/router.
2. L2TP port (UDP port 500, UDP port 4500) is blocked by a firewall/router.

Please contact your Administrator or your service provider to determine which device may be causing the problem.

If you have access to your router, also make sure PPTP-passthrough and L2TP-passthrough are enabled.

If you are still unable to connect, try using OpenVPN. OpenVPN does not require passthrough settings on router.